Effective Date: 01.02.2025
Acceptance of Terms
By accessing and using the services of Fortify Services, whether through our website https://fortifyservices.ca/, mobile applications, phone communications, or in-person service delivery, you accept and agree to be bound by the terms and provisions of this agreement. These Terms of Service (“Terms”) govern your relationship with Fortify Services and constitute a legally binding agreement between you and our company.
If you do not agree to these Terms, please do not use our services or website. Your continued use of our services constitutes acceptance of any modifications to these Terms.
About Fortify Services
Fortify Services is a professional service company located in Toronto, Ontario, Canada, specializing in:
Locksmith Services:
- Residential and commercial lock installation, repair, and replacement
- Lock rekeying and master key systems
- High-security lock solutions
- Safe and vault services
- Key cutting and duplication
Car Locksmith Services:
- Vehicle lockout assistance
- Car key replacement and programming
- Ignition repair and replacement
- Transponder key services
- Emergency automotive locksmith services
Doors & Windows Services:
- Door installation, repair, and replacement
- Window installation and repair
- Hardware installation and upgrades
- Weatherproofing and insulation
- Security door and window solutions
Garage Door Services:
- Garage door installation and replacement
- Spring repair and replacement
- Opener repair and installation
- Track alignment and roller replacement
- Emergency garage door services
Service Terms and Conditions
Appointments and Scheduling
Regular Service Hours: Monday through Friday, 8:00 AM to 6:00 PM Emergency Services: Available 24/7 for lockout situations and security emergencies Scheduling: Service appointments are subject to availability and confirmation Rescheduling: We reserve the right to reschedule appointments with at least 2 hours notice when possible Weather Conditions: Services may be delayed or rescheduled due to severe weather conditions for safety reasons
Service Areas
We provide services throughout the Greater Toronto Area (GTA) including:
- Toronto and surrounding municipalities
- Mississauga, Brampton, Markham, Richmond Hill
- Vaughan, Oakville, Burlington, and other GTA communities
- Emergency services may be available outside our standard service area for an additional fee
Estimates and Quotes
- Free Estimates: We provide free estimates for most services over $200
- Service Call Fees: A service call fee may apply for diagnostic visits that don’t result in completed work
- Quote Validity: Written quotes are valid for 30 days unless otherwise specified
- Price Changes: Quotes may change if additional work or complications are discovered during service
Pricing and Payment
Pricing Structure:
- All prices are quoted in Canadian dollars (CAD)
- Prices include applicable HST/GST unless otherwise noted
- Emergency and after-hours services incur additional charges (typically 25-50% premium)
- Weekend and holiday services may have additional fees
- Travel charges may apply for locations outside our standard service area
Payment Terms:
- Payment is due upon completion of services unless other arrangements are made in writing
- We accept cash, all major credit cards, debit cards, and electronic transfers
- For large commercial projects, payment terms may be Net 30 with approved credit
- Returned cheques are subject to a $35 processing fee plus any bank charges
Additional Charges:
- Emergency services (after hours, weekends, holidays)
- Mileage for locations outside standard service area
- Waiting time if property access is delayed
- Additional security features or high-security hardware
- Specialized tools or equipment rental
Service Warranty and Guarantees
Workmanship Warranty:
- We provide a 90-day warranty on all workmanship from the date of service completion
- Warranty covers defects in installation and workmanship under normal use conditions
- Warranty does not cover normal wear and tear, misuse, or damage caused by third parties
- Emergency temporary repairs may have a reduced warranty period (30 days)
Parts and Materials:
- New parts and materials are covered by manufacturer’s warranty
- We will honour manufacturer warranties and assist with warranty claims
- Used or refurbished parts are clearly identified and may have limited warranty
- Warranty repairs must be performed by Fortify Services to maintain coverage
Warranty Exclusions:
- Damage caused by misuse, abuse, or negligence
- Normal wear and tear or cosmetic issues
- Damage from weather, acts of nature, or environmental factors
- Modifications or repairs by unauthorized persons
- Commercial applications of residential-grade products
Customer Responsibilities
Property Access:
- Ensure safe and clear access to work areas for our technicians
- Provide accurate addresses and detailed location instructions
- Arrange for pets to be secured during service visits
- Clear work areas of personal belongings and obstacles
Information Accuracy:
- Provide accurate contact information and service details
- Disclose any known issues or complications that may affect service
- Inform us of any security systems that may be triggered during work
- Provide proof of ownership or authorization for vehicle and property services
Payment Obligations:
- Pay for services as agreed upon completion
- Report any billing disputes within 30 days of invoice date
- Maintain current contact and billing information
Safety Cooperation:
- Follow any safety instructions provided by our technicians
- Report any unsafe conditions or hazards at the service location
- Ensure adequate lighting and ventilation in work areas
Website and Digital Services
Website Use
- Our website is provided for informational purposes and service requests
- You may not use our website for any unlawful purposes
- We reserve the right to restrict access to users who violate these terms
- Content on our website is protected by copyright and may not be reproduced without permission
Online Booking and Communications
- Online service requests are subject to confirmation by our staff
- Email and online communications are not guaranteed to be secure
- For emergency services, always call our phone number rather than using online methods
- We may record phone calls for quality assurance and training purposes
Limitation of Liability and Disclaimers
Service Limitations: To the maximum extent permitted by Canadian law, our liability is limited as follows:
- Total liability for any service is limited to the amount paid for that specific service
- We are not liable for indirect, consequential, punitive, or special damages
- We are not responsible for pre-existing damage or conditions
- Our responsibility is limited to the specific services contracted
Property Damage:
- We carry comprehensive general liability insurance
- Any damage caused by our negligence will be repaired or compensated
- Pre-existing damage must be noted before service begins
- We are not liable for damage to items not directly related to our services
Security Disclaimers:
- No security device or service provides 100% protection against all threats
- We provide professional recommendations but cannot guarantee security outcomes
- Customers are responsible for understanding the limitations of security products
- Regular maintenance and updates may be required to maintain security effectiveness
Weather and Environmental Factors:
- Some services may be affected by weather conditions beyond our control
- Extreme temperatures may affect the performance of certain materials
- We are not liable for delays caused by weather, natural disasters, or other force majeure events
Intellectual Property Rights
All content on our website and in our marketing materials, including but not limited to text, graphics, logos, images, videos, and software, is the property of Fortify Services or our licensors and is protected by Canadian and international copyright, trademark, and other intellectual property laws.
You may not:
- Copy, modify, or distribute our content without written permission
- Use our trademarks or business name without authorization
- Reverse engineer or attempt to access our proprietary systems
- Create derivative works based on our intellectual property
Privacy and Data Protection
Your privacy is important to us. Please review our Privacy Policy, which is incorporated into these Terms by reference and governs the collection, use, and protection of your personal information. By using our services, you consent to the practices described in our Privacy Policy.
Data Security:
- We implement appropriate safeguards to protect your personal information
- Payment processing is handled through secure, PCI-compliant systems
- We do not store credit card information on our local systems
- Customer data is backed up regularly and stored securely
Cancellation and Refund Policy
Service Cancellations:
- Regular appointments may be cancelled up to 2 hours before scheduled time without charge
- Cancellations with less than 2 hours notice may be subject to a cancellation fee
- No-shows may be charged a service call fee
- Emergency services cannot typically be cancelled once our technician is dispatched
Refund Policy:
- Refunds are provided for services not performed or materially defective work
- Refund requests must be made within 30 days of service completion
- Refunds for materials may be subject to restocking fees
- Emergency service fees are generally non-refundable once service begins
Dispute Resolution:
- We encourage customers to contact us directly to resolve any service issues
- Disputes should be reported within 30 days of service completion
- We will work in good faith to resolve disputes promptly and fairly
- Unresolved disputes may be subject to mediation or arbitration
Force Majeure
We are not liable for delays, failures in performance, or inability to perform services due to circumstances beyond our reasonable control, including but not limited to:
- Acts of God, natural disasters, severe weather
- Government actions, regulations, or restrictions
- Labor disputes, strikes, or work stoppages
- Equipment failures, supply shortages, or transportation issues
- Public health emergencies or pandemic restrictions
- Cyber attacks or technology failures
In such circumstances, we will make reasonable efforts to notify affected customers and reschedule services as soon as possible.
Governing Law and Jurisdiction
These Terms of Service are governed by and construed in accordance with the laws of the Province of Ontario and the federal laws of Canada applicable therein. Any legal proceedings arising from these Terms or our services shall be exclusively brought in the courts of Ontario, Canada.
Dispute Resolution Process:
- Direct negotiation between the parties
- Mediation through a mutually agreed mediator
- Binding arbitration if mediation fails
- Court proceedings as a last resort
Severability and Entire Agreement
If any provision of these Terms is found to be unenforceable or invalid by a court of competent jurisdiction, the remaining provisions will remain in full force and effect. The invalid provision will be replaced with a valid provision that most closely approximates the intent of the original provision.
These Terms, together with our Privacy Policy and any written service agreements, constitute the entire agreement between you and Fortify Services regarding the use of our services and supersede all prior agreements and understandings.
Changes to Terms of Service
We reserve the right to modify these Terms of Service at any time to reflect changes in our business practices, legal requirements, or service offerings. Changes will be effective when posted on our website with an updated “Effective Date.”
Notification of Changes:
- Significant changes will be highlighted on our website
- Regular customers may receive email notification of important changes
- Continued use of our services after changes constitutes acceptance of the new terms
Contact Information
For questions about these Terms of Service, service inquiries, or customer support:
Fortify Services
Phone: +1 437 886-1304 (Available 24/7 for emergencies)
Email: info@fortifyservices.ca
Business Address: 455 Spadina Avenue #205 Toronto, ON M5S 1A1
Website: https://fortifyservices.ca/
Business Hours:
Monday – Friday: 8:00 AM – 6:00 PM
Saturday: 9:00 AM – 4:00 PM
Sunday: Emergency services only
Emergency Services: Available 24/7/365
License and Insurance:
- Licensed locksmith services in Ontario
- Comprehensive general liability insurance
- Bonded and insured for customer protection
- Member of relevant trade associations
