Accessibility Statement

Effective Date: 01.02.2025

Our Commitment to Accessibility

Fortify Services is firmly committed to ensuring digital accessibility for people with disabilities. We believe that everyone should have equal access to information and functionality on our website, regardless of their abilities or disabilities. We are continually improving the user experience for everyone and applying the relevant accessibility standards to ensure our website is accessible to the widest possible audience.

Our goal is to create an inclusive online environment that enables all users to access our locksmith, car locksmith, doors & windows, and garage door services with ease and dignity.

Measures to Support Accessibility

Fortify Services takes the following comprehensive measures to ensure accessibility of our website and services:

• Policy Integration: We include accessibility as part of our mission statement and core business values
• Procurement Standards: We integrate accessibility requirements into our procurement practices when selecting third-party vendors and services
• Staff Training: We provide continual accessibility training for our staff to ensure they understand and can assist customers with various accessibility needs
• Clear Accountability: We assign clear accessibility targets and responsibilities to specific team members
• Regular Reviews: We conduct periodic accessibility audits and assessments of our digital presence
• User Testing: We engage with users with disabilities to test our website and gather feedback
• Assistive Technology: We ensure our website works with common assistive technologies such as screen readers and keyboard navigation
• Alternative Formats: We provide information in alternative formats upon request

Conformance Status

The Web Content Accessibility Guidelines (WCAG) defines requirements for designers and developers to improve accessibility for people with disabilities. It defines three levels of conformance: Level A, Level AA, and Level AAA.

Our website is partially conformant with WCAG 2.1 level AA. “Partially conformant” means that some parts of the content do not fully conform to the accessibility standard. We are actively working to achieve full conformance and regularly update our website to address accessibility barriers.

Current Accessibility Features

Our website currently includes:

• Alternative text for images
• Keyboard navigation support
• Colour contrast that meets WCAG standards
• Clear heading structure
• Descriptive link text
• Form labels and instructions
• Skip navigation links
• Responsive design that works on various devices and screen sizes

Known Limitations

We are aware of the following accessibility limitations and are working to address them:

• Some PDF documents may not be fully accessible to screen readers
• Certain interactive elements may require mouse interaction
• Some third-party embedded content may not meet full accessibility standards

Feedback and Contact Information

We welcome your feedback on the accessibility of Fortify Services. Your input helps us identify areas for improvement and ensures we can serve all customers effectively. Please let us know if you encounter accessibility barriers on our website or need assistance accessing our services:

Phone: +1 437 886-1304 (Available 24/7 for emergency services)
Email: info@fortifyservices.ca
Address: 455 Spadina Avenue #205 Toronto, ON M5S 1A1

We try to respond to accessibility feedback within 2 business days. For urgent accessibility issues that prevent you from accessing our emergency locksmith services, please call us directly.

Alternative Access Methods

If you experience difficulty accessing any content or feature on our website, we offer the following alternatives:

• Phone consultations to discuss your service needs
• Email communication for non-urgent inquiries
• In-person consultations at your location
• Large print quotes and documentation upon request

Technical Specifications

Accessibility of our website relies on the following technologies to work with the particular combination of web browser and any assistive technologies or plugins installed on your computer:

• HTML: Semantic markup for proper structure
• WAI-ARIA: Accessibility attributes for enhanced screen reader support
• CSS: Responsive design and visual presentation that maintains accessibility
• JavaScript: Enhanced functionality that degrades gracefully

These technologies are relied upon for conformance with the accessibility standards used. We test our website regularly with various combinations of browsers and assistive technologies.

Assessment and Testing

Our accessibility assessment is based on:

• Automated accessibility testing tools
• Manual testing with keyboard navigation
• Screen reader testing
• Colour contrast analysis
• User feedback and testing sessions